Returns and refunds

We want you to be happy with your socks. This policy explains when you can return them and how refunds work. It does not affect your legal rights.

Who we are

StinkyZ, a sole trader, 58 Fernieside Crescent, Edinburgh, EH17 7HR. Email info@stinkyz.co.uk.

Changing your mind

As a consumer you have 14 days from the day you receive your order to tell us you want to cancel, under the Consumer Contracts Regulations 2013. You then have a further 14 days to send the goods back.

The hygiene exception

Socks are a hygiene product. If the packaging has been opened or the socks have been worn or washed, we cannot accept a change of mind return. Please check the size before unsealing. This does not apply if the item is faulty.

Club and custom orders

Custom and club socks are made to your specification, so the 14 day cancellation right does not apply once production has started. You are still fully protected if the goods are faulty or not what you approved.

Faulty or wrong items

If something arrives faulty, damaged or not what you ordered, email us within a reasonable time with your order number and a photo. Under the Consumer Rights Act 2015 you can ask for a repair, replacement or refund. We pay return postage on faulty items.

How to return something

1. Email info@stinkyz.co.uk with your order number and what you would like to do.
2. We will confirm the return address and next steps.
3. Send the item back, unworn and in its original packaging where the seal is intact.

For change of mind returns you pay the return postage, currently paid by you unless the item is faulty. Please get proof of posting, as we cannot refund an item that never reaches us.

Refunds

• We refund within 14 days of receiving the goods back, or of proof that you have sent them.
• Refunds go to the original payment method through Stripe. Your bank may take a few more days to show it.
• We refund the standard delivery charge you paid. If you chose a faster service we refund the standard rate only.
• We may reduce the refund if the item has been handled more than needed to check it.

Exchanges

We do not currently offer direct exchanges. Return the item for a refund and place a new order for the size you want.

Contact

Any questions, email info@stinkyz.co.uk and we will come back to you within 2 working days.